1. Data Controller Identification
The data controller responsible for the collection, processing, and utilization of your personal data in accordance with the General Data Protection Regulation (GDPR) and the German Federal Data Protection Act (BDSG) is:
- Registered Company Name: Dogma-Tiernahrung GmbH
- Brand Name: dogmatiernahr
- Registered Office & Operational Address: Gewerbering 25-27, 01809 Dohna, Germany
- Contact Telephone: +49 35295268800
- Official Corporate Email: dispute@dogmatiernahr.com
2. Collection and Processing of Personal Data
We collect and process personal data exclusively when legally permitted under European and German statutory frameworks or when you provide explicit consent. Personal data encompasses any information relating to an identified or identifiable natural person, such as your name, postal address, email address, and telephone number, provided during communication or order placement via www.dogmatiernahr.com.
3. Payment Processing via Stripe
To process financial transactions securely, we utilize Stripe as our designated payment processing service provider. When you complete a transaction, relevant financial and transaction data is transmitted directly to Stripe to execute the payment.
- Data Handling: Stripe processes payment data in compliance with strict international security standards, including Payment Card Industry Data Security Standards (PCI-DSS).
- Regulatory Compliance: Both Dogma-Tiernahrung GmbH and Stripe process personal information strictly in accordance with applicable data protection legislation to safeguard your financial details. Further information regarding Stripe’s data privacy practices can be accessed directly through their official privacy documentation.
4. Data Retention Periods
In compliance with European and German legal requirements—specifically statutory commercial and tax retention obligations under the German Commercial Code (HGB) and the German Fiscal Code (AO)—personal data is retained strictly for the duration mandated by law:
- Tax and Commercial Records: Booking vouchers, commercial letters, and invoices containing personal data are retained for a statutory period of 10 years.
- General Correspondence: Customer inquiries and communication records are stored for a period of 6 years in accordance with commercial record-keeping duties.
- Operational Data: Personal data processed for order management is securely deleted or anonymized immediately upon expiration of the respective statutory retention windows, provided it is no longer required for the fulfillment or defense of legal claims.
5. Data Subject Rights
Under the provisions of the GDPR, you retain comprehensive rights concerning your personal data. You are entitled to:
- Access: Request confirmation as to whether personal data concerning you is being processed, along with access to such data.
- Rectification: Demand the immediate correction of inaccurate personal data or completion of incomplete records.
- Erasure: Request the deletion of personal data stored by us, subject to statutory retention obligations that require continued storage.
- Restriction: Request the restriction of data processing under specific statutory conditions.
- Data Portability: Receive your personal data in a structured, commonly used, and machine-readable format.
- Lodging a Complaint: Submit a complaint to a competent supervisory authority regarding our processing of personal data.
