1. Dispatch Origin and Operational Structure
All orders placed via www.dogmatiernahr.com are dispatched directly from our registered operational facility located in Germany:
- Dispatch Facility Address: Gewerbering 25-27, 01809 Dohna, Germany
- Corporate Entity: Dogma-Tiernahrung GmbH
- Brand Name: dogmatiernahr
- Contact Telephone: +49 35295268800
- Official Corporate Email: dispute@dogmatiernahr.com
2. Shipping Partners and Delivery Timelines
We serve customers throughout the European region in collaboration with established professional carrier partners, including DHL, FedEx, and UPS Priority services.
- Standard Delivery Timeframe: Estimated standard transport duration across European destinations ranges from 5 to 8 working days from the date of dispatch.
- Automated Status Notifications: To ensure full transparency during transit, automated tracking updates are dispatched to the customer’s checkout email address at critical milestones—including order dispatch, arrival at logistics distribution hubs, and final local delivery coordination.
3. Transit Delays and Carrier Investigations
If a customer’s shipment exceeds the standard delivery timeframe, Dogma-Tiernahrung GmbH will initiate a formal tracking investigation with the respective carrier.
- Resolution Process: Based on the official findings and status reports returned by the carrier investigation, appropriate remedies—including full financial reimbursement or replacement dispatch—will be determined and executed accordingly.
4. Risk of Transport and Statutory Compliance
In strict compliance with European consumer protection legislation, the risk of damage or loss of goods during transit remains with Dogma-Tiernahrung GmbH until the consumer, or a designated third party other than the carrier and indicated by the consumer, has acquired physical possession of the goods.
